Every day when I open my work e-mail, there awaits a message entitled "Daily Feedback." The contents are pretty grim.
To be fair, the anger raging inside the Daily Feedback comes from a very small percentage of our customers, and much of it is not directed at my team. Still, it is a torrent of abuse that is disheartening to wade through. I have certainly felt this way about a company before and it makes me sad to think of people who have been moved to write us because they have THAT much hatred for what we do.
Here's a selective sampling from the best worst of the Daily Feedback.
what in the hell have you people done now?
you are getting worse every day
I think [you] are a terrible company.
Why is fabric so important to you?
Your service sucks more than ever
No matter what anyone else says you suck!
You have made things way more complicated than they need to be.
Turn your DOOM game off, put down your joysticks and get a clue.
Can't you people find normal things to print?
YOU PEOPLE ARE PATHETIC !!!!!!!!!!!!!!!!!!!
YOU ARE NO HELP AT ALL
This is awful
On the upside, we did get this positive feedback recently:
EVERYTHING WAS EXCELLENT
I am from Mexico City, and I appreciate you story about the bakery attack from the best, my dearest Murakami. You labor was not in vain. Now, a mexican Cuarón, is going to make a short film about it and I am very excited. Thanks again, don´t you want to translate it to spanish? Ha. Adios.
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